Privacy Policy

Last updated: 1^st March 2026

Chic Charms Boutique (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or interact with our services.

1. Who We Are

Chic Charms Boutique is your go-to for pieces that turn heads and never miss.
For the purposes of data protection laws, we are the “data controller” of your personal information.

Contact details:
Email: charlotte@chiccharms.boutique
Website: https://chiccharms.boutique/

2. Information We Collect

We may collect and process the following information:

1. a) Information You Provide to Us

• Name
• Email address
• Phone number
• Billing and delivery address
• Payment details (processed securely by third-party payment providers)
• Any messages or enquiries you send us

1. b) Information We Collect Automatically

• IP address
• Browser type and version
• Pages you visit and how you use our website
• Device and operating system information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal data to:

• Process and fulfil orders
• Communicate with you about your purchases or enquiries
• Improve our website, products, and services
• Send marketing communications (only where you have consented)
• Comply with legal or regulatory obligations
• Prevent fraud and ensure website security

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Contract – to fulfil orders and provide services
• Consent – for marketing communications and cookies
• Legal obligation – where required by law
• Legitimate interests – to improve our business and protect our website

5. Marketing Communications

If you opt in, we may send you marketing emails about Chic Charms Boutique products and offers.
You can unsubscribe at any time by:

• Clicking the “unsubscribe” link in our emails, or
• Contacting us directly

6. Sharing Your Information

We may share your data with trusted third parties, including:

• Payment processors
• Delivery and logistics providers
• Website hosting and analytics providers
• Marketing and email platforms

All third parties are required to keep your data secure and use it only for the purposes we specify.

We do not sell your personal data.

7. International Data Transfers

If your data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved under data protection law.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

10. Your Rights

Under data protection laws, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details above.

11. Cookies

Our website uses cookies to improve functionality and user experience.
For more information, please see our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
charlotte@chiccharms.boutique